EDIT: I had an initial bad experience, see description below. But Ryan the (owner) impressed me with the multiple attempts he made at requesting I come back to make it right. Apparently a tech had done something wrong or another and Ryan personally saw to it that the issue was resolved. Just like Ryan said to me over the phone after seeing my review and me calling him back, "Trust is a hard thing to earn, and as mechanics we make mistakes, but you know you can count on a shop when we are offering to do right by you and ask for you to let us fix the problem". I will definitely consider the latter of this visit to comeback and do business with these guys again in the future. I brought my vehicle here about a month ago to do a full service inspection on a new for me used vehicle. I got back great information which checked out with a few other places I took it too for 2nd verification. So I was happy with the shop and left a good review for them on the CarFax app. A week ago I got an email saying come in for a free AC checkup. Since its summer time I figured I haven't had any problems with my AC why not just in case since its free. After dropping my car off and waiting an hour, I get back to the front desk to be told by their receptionist that my AC was low and had almost 0 coolant. I thought, that's not right, just before I gave her the keys and she asked me if anything was wrong with my AC and I said no, just wanted to have you guys look at it for the free promo and for possible preventative maintenance. I was quoted $308 to fill up the AC coolant. I stated no thank you and left. As soon as I got in my car and turned on the AC no more cold air at all and just before on my way to the shop I tested it to make sure to tell them how my AC was working. So long story short. If they are offering something free don't try and take advantage, or else you will get taken advantage of. I do not recommend taking your vehicle here. Bait and switch free promo, come in to get something free, which is them creating a free problem, only for you to pay to fix it. Will never be doing business with them again.
Hi Leo, I want to sincerely apologize for the experience you had at Auto Pros. This is certainly not the level of service we strive to provide. We value your feedback and would be grateful if you’d allow us the chance to resolve the issue by bringing your vehicle back in. Please don’t hesitate to reach out directly so we can assist you further. Thank you, Ryan
- Auto Pros Car Care